Frequently Asked Questions:

 

DaVinci Pro 6-6

 

Can I print on Business Cards and/or 80mm discs?

Yes, additional trays for Business Cards and 80mm discs are available from Copytrax. Your copy of Discus LE label software is complete with the necessary templates.

Can I use a graphics software other than Discus LE with my printer?

Yes, a template can be created for most leading graphics software. Consult your user guide for setup information. We suggest you use whichever software you are most comfortable with.

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Picasso

 

Can I print on Business Cards and/or 80mm discs?

Yes, an additional Business Card and 80mm disc adaptor kit is available from Copytrax. Your copy of Discus LE label software is complete with the necessary templates.

Can I use a graphics software other than Discus LE with my printer?

Yes, a template can be created for most leading graphics software. Consult your user guide for setup information -link to user guide download-. We suggest you use whichever software you are most comfortable with. Templates for Corel Draw & Adobe Illustrator are available for download.

What is the minimum level of ink for the tanks?

Do not allow the ink levels to drop below 10mm from the bottom of the tank.

When should I replace the ink pads?

Every second reset of the waste counter using the Printer Tools utility.

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Artcoater Auto

 

Why are there two coating options (Regular & Premium)?

A regular coating is suggested and will give the desired finish on most inkjet printable CDs and DVDs. If the disc does not absorb the lacquer fully the premium mode should be used. This will give a more gradual & heavier application of the lacquer. The cycle time per disc will increase by 50% to allow for this process. It is recommended you turn the dial down to compensate for the longer spraying time.

How often should I replace the carbon filter pad?

When it becomes yellow in appearance link to other consumables page. Overspray will collect on the filter pad and it should be replaced to avoid an excessive build up around the drip tray.

When the low varnish led flashes, how many discs can I spray before the tank is empty?

1000 (approx. depending on spray thickness).

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Artmaster I/II/100 Printer, Matisse Gold Printer, Monet Printer and Artcoater Manual

 

These machines are now obsolete and spare parts are no longer available, we apologise for any inconvenience.
Specific support enquiries can be made so please contact our support department.

 

Troubleshooting:

 

 

DaVinci Pro 6-6

 

The ink supply gradually reduces during printing.

Check the breather holes in the ink tanks are unplugged (each ink tank has two holes, one small breather hole and one larger refill hole).

The two red leds are flashing alternately I am unable to operate my printer.

A: Your printer is showing a maintenance request, please contact Copytrax Support

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Picasso

 

Error sequence checklist.

Click here to review the Extended Picasso 'Error Sequence Checklist'

The 'Ink' & 'C' leds are flashing alternately and I am unable to operate my printer.

Your printer is showing a maintenance request. Open the Printer Tools utility and select Reset Counter (supplied on your user guide CD link to download). The reset is complete when the message execution complete without error appears. Power off your printer, wait 10 seconds and power on as usual. Replace the waste ink pads every second reset.

The ink supply gradually reduces during printing.

Check the breather holes in the ink tanks are unplugged (each ink tank has two holes, one small breather hole and one larger refill hole).