Contacts & Addresses:

At In order to continue to bring our customers improvements with the way we operate our Service/Support and Repair facility, coupled with faster equipment turnaround time, we will be introducing the following Support Services.

E-mail support: support@copytrax.com

Telephone support: +44 (0) 1954 212200 (0900-1700 GMT)

Shipping address: Copytrax Technologies UK Ltd, 35 Dry Drayton Ind, Scotland Rd, Dry Drayton, Cambs, CB23 8AT, UK.

 

Returns Procedure:

Any questions, queries etc must be done by using one of the methods above, this will ensure the best possible service is offered to every customer. If a return for evaluation and repair is necessary we will issue an RMA number.

•       Any equipment to be returned MUST have this form completed and included inside the box. The RMA number is valid for 14 days from issue, after this time a new RMA should be requested.



•       The RMA number must be displayed CLEARLY on the BOX.



•       InkJet printers returned for service / repair will be costed for new ink cartridges as this is needed for diagnostic and testing (not applicable to CISS systems).



•       Units must be sent in with the original or adequate packaging that is sufficient to protect in transit – PACKAGING CAN BE REQUESTED FROM OURSELVES at a charge.



•       Any units arriving without an RMA number, or it is not clearly displayed, could be delayed whilst it is identified.